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Customer service boost
11th October 2005 8.18am
 
Plans to improve the quality of service in Newbury’s shops are being drawn up. Newbury College and West Berkshire Training Consortium have joined forces to set up a retail academy, but around eight local outlets are needed to make the pilot work. The one-year scheme is funded by Berkshire Learning Skills Council, and is aimed at helping a dozen youngsters gain skills faster to promote retail careers in the area.

The courses lead to an NVQ2 in Retailing, and if extended, it’s hoped the scheme will create a retail “centre of excellence” for the Newbury area, providing a boost for the local shopping experience.

 
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